Contact Us:

670 Lafayette Ave, Brooklyn,
NY 11216

+1 800 966 4564
+1 800 9667 4558

PARTIES

1.1. VAT REFUND OPERATOR INFORMATION  (hereinafter referred to as Joy Refund)

Name: JOY REFUND VERGİ İADE ARACILIK HİZMETLERİ A.Ş.

Address: Içerenköy Mah. Engin Sok. No: 4-13 Atasehir / İSTANBUL – Turkiye

Tel: +90 850 606 26 86

E-mail: info@joyrefund.com
Customer Services: +90 850 606 26 86


1.2. CONSUMER (Non-Turkish resident Traveler) INFORMATION

Name surname / Title:

Delivery Address:

Telephone:
E-mail:
IP address:

 

1.3. MEMBER STORE (Selling products to Non-Turkish resident Traveler) INFORMATION (hereinafter referred to as Member Stores)

Name surname / Title:

Delivery Address:

Telephone:
E-mail:
IP address:

Refunds Policies are determined by the Member Store:

The consumer has to contact with the Member Store in order to return unopened items in the original packaging within 30 days of her/his purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, Member Store may not offer you a refund or an exchange.

Upon receipt of the returned item, Member Store will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, Member Store may refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact to Member Seller.

Exchanges

Member Stores may only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact Member Store with details of the product and the defect.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by the Consumer. The Consumer is responsible for any loss or damage to hardware during shipment. The Member Sellers do not guarantee that they will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.